Central Support Officer Bollegraaf Recycling Machinery 14-12-2023

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Introductie vacature 

Central Support Officer (German-speaking)


In the position of Central Support Officer in the After Sales department, you will be both the link and manager of the processes between the international customer and the internal stakeholders. In this position, you will mainly focus on the German-speaking market. You will contribute to the maintenance and optimization of Bollegraaf installations in the field. Customer satisfaction is the key.

Location: Appingedam, NL

What will be your role?

The role at Bollegraaf is subtively very broad, extensive and you manage the international customer demand from A to Z.

  • You advise the customer (reactive and proactive), come up with solutions, make quotations and indirectly prepare the deployment of service engineers and/or the shipment of parts.
  • You are in all areas (both technical and commercial) the coordinator for the customers and you know how to build a good relationship with them.
  • You handle and report on both the content and financial side of the projects. You always see opportunities to provide the customer with additional services and products of Bollegraaf.
  • Finally, you see what can be improved in the follow-up phase so that you and Bollegraaf can continue to learn and develop. Regular (international) customer visits are part of the job.

Who are you?

You communicate proactively and ensure that the necessary information is provided by the various colleagues and departments. You have experience in a technical after sales/service environment and contribute from your experience and expertise to the further design and professionalization of the work processes (in an ERP environment).

What do you bring with you?

  • Bachelor (+) working and thinking level;
  • Excellent communication skills, you like to be the 'spider in the web';
  • A hands-on mentality in which you show initiative and take the extra step to serve the customer;
  • A service-oriented attitude in which you think in solutions that fit the customer's needs and recognize commercial opportunities;
  • A critical view in which you dare to point out issues of importance to the customer, vendors and internal organization;
  • An excellent proficiency level of the German language, in addition you have a good proficiency level of the Dutch or English language.

What do we offer?

  • Excellent salary, depending on knowledge, age and experience.
  • 27 vacation days annually + 13 days working hours reduction.
  • A varied and challenging position within an internationally active organization with strong growth ambitions.
  • Possibility to hand in 3, 6 or 9 days working hours reduction for extra salary.
  • Plenty of opportunities for training and personal development.
  • The option to work partly from home (hybrid work).
  • An open and informal working atmosphere. We work hard, but there is certainly time for fun.

Who are we?

Bollegraaf Recycling Solutions is internationally known as a leading producer of very large, ready-to-use recycling solutions. Bollegraaf has several branches or agents in Europe and North America, but our installations and total solutions can be found all over the world, such as in Mexico and in Ghana.

In Appingedam (NL) and Emmen (NL), approximately 300 employees work continuously on the products and services. From R&D to production, Bollegraaf has everything in-house and with our products we make a positive contribution to a sustainable world. The systems can separate raw materials from waste thanks to innovative and high-quality techniques.

Bollegraaf is active in a growth market; reusing and recycling raw materials is crucial to ensure that the earth is not depleted. Our vision is clear: There is no such thing as waste, only a stock of valuable subces that must be sorted, cleaned and prepared to enter a new life cycle.

Can I develop into another position within Bollegraaf?

If, over time, you want to take on a different role within Bollegraaf, there are opportunities for this.

How to apply?

HÆD is a recruitment partner of Bollegraaf. For additional information, please contact Reugebrink , who is coordinating the application process on behalf of Bollegraaf. If you would like to respond to this vacancy, you can do so online via the HÆD website, www.haed.nl (Dutch page) or via .

Vacature eisen



FunctietitelInternal Sales Engineer
Indicatie salaris (min – max]onbekend – onbekend
Aantal uren (min – max)1 – 40
Contactgegevensonbekend , onbekend onbekend
Type contractVast
LocatieAppingedam, Groningen,Nederland
Soliciteer directhttps://www.bollegraaf.com/vacancies/central-support-officer-german-speaking-2/

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